The Check my body health customer promise

Your health is our mission, your care is our promise.

We’re so confident in the life-changing value of our sensitivity testing service that we proudly back it with our customer promise.

Our team is here to provide the service, support, and care you deserve - because your wellbeing is our promise.

No doubts. Just dedication.

Our customer promise comes with every sensitivity test

At Check My Body Health, we don’t just aim to deliver value - we promise it. If you don’t feel the benefits or see positive changes after your elimination diet, our Customer Promise has you covered.

Our promise to you

A Complete 6 Week Elimination Diet
Designed to uncover what truly works for your body - so you can take control of your health with clarity and confidence.
A Personalised Consultation with a Qualified Nutritionist
Real, expert-led insights tailored to your unique needs following your elimination diet - because one-size-fits-all doesn’t work when it comes to your body.
Access to the Meal Planners Platform
Take the stress out of eating well with a FREE 14 day trial to customised plans that fit your lifestyle, goals, and preferences.
Expert Guides from Trusted Professionals
Discover actionable steps that could add years to your life through nutrition, exercise and wellness - expert advice, delivered with care.
Support from Our Medical Advisory Board
Have questions? Our experts are ready to guide, educate, and empower you - with clarity and compassion.
We’re with you, every step of the way.Because your health deserves a promise from a partner who genuinely cares.

Our promise to you

A Complete 6 Week Elimination Diet
Designed to uncover what truly works for your body - so you can take control of your health with clarity and confidence.
A Personalised Consultation with a Qualified Nutritionist
Real, expert-led insights tailored to your unique needs following your elimination diet - because one-size-fits-all doesn’t work when it comes to your body.
Access to the Meal Planners Platform
Take the stress out of eating well with a FREE 14 day trial to customised plans that fit your lifestyle, goals, and preferences.
Expert Guides from Trusted Professionals
Discover actionable steps that could add years to your life through nutrition, exercise and wellness - expert advice, delivered with care.
Support from Our Medical Advisory Board
Have questions? Our experts are ready to guide, educate, and empower you - with clarity and compassion.
We’re with you, every step of the way.Because your health deserves a promise from a partner who genuinely cares.

What is our customer promise?

Our Customer Promise is our commitment to delivering real value, support and access to experts as well as tools as part of your health journey.

It means we’re with you every step of the way - providing trusted guidance, meaningful insights, and tools that empower you to take control of your wellbeing. We’re not just here to deliver results - we’re here to help you feel better, live healthier, and reach your full potential with confidence.

What is our customer promise?

Our Customer Promise is our commitment to delivering real value, support and access to experts as well as tools as part of your health journey.

It's a promise

We’re not just confident - we’re all in. From expert testing to hands-on support, we stand behind the results our customers experience.

From the moment you purchase your sensitivity test, if you’re not 100% satisfied, we’ll work closely with you to make it right through our customer promise.

No stress. No compromise.

Here to help

Have a question in the day?

Need help in an evening?

We’re here.

Our customer care team is available Monday to Friday, 8am to midnight via phone, email, and live chat — so there’s always a way to reach us when it matters most.

It's a promise

We’re not just confident - we’re all in. From expert testing to hands-on support, we stand behind the results our customers experience.

From the moment you purchase your sensitivity test, if you’re not 100% satisfied, we’ll work closely with you to make it right through our customer promise.

No stress. No compromise.

Here to help

Have a question in the day?

Need help in an evening?

We’re here.

Our customer care team is available Monday to Friday, 8am to midnight via phone, email, and live chat — so there’s always a way to reach us when it matters most.

We don't just make promises.

We track them

Email Response Promise:
We respond within 24 hours.
April 2025 average: 4 hours.

LiveChat Response Promise:
We'll answer in under 2 minutes.
April 2025 average: 90 seconds.

Results Promise:
Results delivered within 5 days
April 2025 average: 3 days.

Email Response Promise:
We respond within 24 hours.
April 2025 average: 4 hours.

LiveChat Response Promise:
We'll answer in under 2 minutes.
April 2025 average: 90 seconds.

Results Promise:
Results delivered within 5 days
April 2025 average: 3 days.

Medical advisory board

Our board is made up of world-class medical professionals - passionate pioneers in their fields who guide our approach and uphold our standards. They’re here for one reason: to help you live better, longer, and more informed.

Personalised nutritionist support

Get access to real, one-on-one care. Our fully qualified nutritionists are available by phone or video at a time that works for you - evenings or weekends. Whenever you need us, we’re ready to support your health goals.

We listen, we act

We aim to exceed your expectations — but if something feels off, we’re here to fix it fast. Complaints are resolved within 5 working days, because your voice matters and your trust means everything.